• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale
  • Strategies in Writing: How to Write Lean, Fast, and Viral


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    Many of us now live in condos—and a quick glance at Manila’s skyline would reveal that many more are being built every day. But what about the safety of the residents and the upkeep of these buildings?

    The headlines about fires are a wake-up call for all of us to be more conscious about how an effective facilities and maintenance manager not only promotes efficiency and cuts costs, but saves lives as well.

    We asked Ram Tardaguela of Reap Academy, our partner, who has years of experience in real estate management, for some tips on how to ensure that facility managers are up to the task.

    He shared that the very basic requirement is to have a checklist, and to understand how to operate and maintain the building’s equipment and facilities.


    Additional tasks include:

    Managing the budget

    A facility manager should be able to identify spending patterns and find ways to create policies or new systems to minimize costs. A proactive stance in researching on latest trends in energy conservation, for instance, would be beneficial.

    Establishing an emergency preparedness and business continuity procedures
    The threat of fires and earthquakes are always present, hence investment in purchasing the tools and equipment needed during emergencies is a no-brainer. But concurrent with this would be the creation of an Emergency Response Team (ERT) with their roles clearly defined.

    Managing relationship with tenants

    Tenants are our most important customers, clearly. And establishing a service level agreement is a must to manage expectations. Monitoring complaints and having a regular customer satisfaction survey is also advisable.

    The Inquirer Academy, in partnership with Reap Academy, will hold the “Facilities Management and Comprehensive Maintenance” program on Feb. 23, 2018. The course will discuss roles and functions of the Facilities Management team in the development and administration of a comprehensive maintenance system. The course will equip professionals with working knowledge of facilities management and maintenance to help add value to their property and to minimize repair time, costs and accidents and sustain the productive use of assets.


    Topics included in the courses are emergency preparedness and business continuity, environmental stewardship and sustainability, contract deliverables, latest trends in facility management, types and stages of preventive maintenance, equipment maintenance procedures and core competencies of the team.