• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale
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    ₱ 5,900.00

    Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness


    Why join the workshop?

    Starting your process and quality improvement journey in your organization? The Basic Quality Toolkit learning session aims to orient and guide you to the use of the simple yet effective tools that can help you improve your problem identification and solving skills. The tools are called ‘basic’ because they are suitable for people with little to no formal training in statistical quality tools and because they can easily be used to solve the vast majority of quality-related issues in the organization.

    The use of these quality tools also aims to drive a quality mindset and a data-driven decision making culture in the workplace.


    Objectives:

    This highly interactive workshop will enable participants to:

    • Define quality and how it relates to customer satisfaction and outputs in the workplace;

    • Effectively define and measure a problem that affects the process output of a given unit in the organization; and

    • Apply the eight (8) common and basic quality tools used in analyzing and solving problems in the workplace to help improve productivity, efficiency and effectiveness.


    Who Should Attend:

     

    Applicable to anybody in the service or manufacturing environment, working in the front or back office that occupy any role in the organization that is tasked to solve problems in the workplace to achieve a higher level of quality output.


    Outline:


    More specifically, this hands-on workshop will cover the following topics:

    • What is quality?

    • Understanding the voice of the customer & the process

    • Defining a problem statement

    • The common quality tools in the workplace

    • The flowchart

    • The run chart

    • The stratification process

    • The histogram

    • The control chart

    • The cause and effect diagram (a.k.a fishbone/ishikawa diagram)

     

    • The pareto chart

    • The scatter plot/diagram


    Course Schedule:

    Nov 21 - 21, 2017


    Oct 03, 2017


    Oct 03, 2017