• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale


    Company Name:

    First Name:

    Last Name:

    Contact Number:

    Email Address:


    ₱ 5,900.00

    Handling Customer Complaints: Communicate and Connect with your Customers

    Why join the workshop?

    Four. That is the percentage of external customers that complain. Now, it would seem like we receive a deluge of negative comments every day, yet studies tell us otherwise. Most of the dissatisfied customers that we have simply and quietly walked away and never come back. This program will teach you to avoid situations wherein we stand to lose these customers and to be able to handle those who give our companies and us the chance to win them back. These tools can also be used within both our workplaces and personal arenas. After all, every one around us is a customer!


    This highly-interactive workshop aims to enable participants to:


    • Understand who they are, what skills they have, and what they can do prior to dealing with others.
    • Discover and improve their Emotional Quotient and Empathy levels.
    • Learn how to harness the power of a positive mindset.
    • Develop the skills to communicate with the customer and understand or read the situation.
    • Learn how to say “NO” by saying “YES” to the customer.
    • Acquire the knowledge to increase productivity and profitability through time and practice

    Who Should Attend:

     The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, branch managers, freelance professionals, and entrepreneurs.


    Some of the topics that this hands-on workshop will tackle include:

    • Introduction to customer service
    • Benefits of adopting a customer service mindset
    • Positivity and emotional intelligence
    • Effects of customer complaints on business
    • Value-added services
    • Understanding and communicating with the customer
    • Empathise or apologise?

    Course Schedule:

    Oct 20 - 20, 2017

    Nov 14, 2016

    Nov 14, 2016

    Aug 07, 2017

    Aug 07, 2017

    Sep 29, 2017

    Sep 29, 2017