• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • DIGITAL MEDIA MANAGEMENT SERIES 4: Principles of Creative Video Production:
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials Training: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
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    ₱ 5,900.00

    Handling Customer Complaints: Communicate and Connect with your Customers


    Why join the workshop?

     Four. That is the percentage of external customers that complain. Now, it would seem like we receive a deluge of negative comments every day, yet studies tell us otherwise. Most of the dissatisfied customers that we have simply and quietly walked away and never come back. This program will teach you to avoid situations wherein we stand to lose these customers and to be able to handle those who give our companies and us the chance to win them back. These tools can also be used within both our workplaces and personal arenas. After all, every one around us is a customer!

    This program is the first in our Customer Service Series - other workshops include:

    • Customer Service Recovery: Win Back and Improve Customer Relationships!
    • The ROI of Developing a Customer Service Mindset: How to Enjoy the Benefits of a Customer Service Culture!


    Objectives:

    This highly-interactive workshop aims to enable participants to:

     

    • Understand who they are, what skills they have, and what they can do prior to dealing with others.
    • Discover and improve their Emotional Quotient and Empathy levels.
    • Learn how to harness the power of a positive mindset.
    • Develop the skills to communicate with the customer and understand or read the situation.
    • Learn how to say “NO” by saying “YES” to the customer.
    • Acquire the knowledge to increase productivity and profitability through time and practice


    Who Should Attend:

     The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, branch managers, freelance professionals, and entrepreneurs.


    Outline:

    Some of the topics that this hands-on workshop will tackle include:

    • Introduction to customer service
    • Benefits of adopting a customer service mindset
    • Positivity and emotional intelligence
    • Effects of customer complaints on business
    • Value-added services
    • Understanding and communicating with the customer
    • Empathise or apologise?


    Course Schedule:

    Apr 4 - 4, 2017


    Nov 14, 2016


    Nov 14, 2016