CONTINUING PROFESSIONAL DEVELOPMENT FOR CPAS

INQUIRER CORE COURSES

OTHER COURSES

  • Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Effective Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing People Development: A Toolbox Session on Initiating and Managing Programs for Employees Satisfaction and Productivity
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS Excel Made Simple: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • MS EXCEL ADVANCED: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Creating and Enhancing Relationships with Customers: How to Achieve Customer Engagement and Loyalty
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Fundamentals of Coaching: Developing a Coaching Culture in your Organization
  • Effective Selling: Elevating your Sales Game with Tools and Techniques to Close a Sale
  • Strategies in Digital Writing: How to Write Lean, Fast, and Viral
  • Facilities Management and Comprehensive Maintenance Program
  • Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact
  • Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click
  • Property Management of Subdivision Projects
  • Fundamentals of Developing People: Ensure your Employees' Growth and Productivity
  • Process Documentation, Mapping, and Analysis: Improving Business Processes for Effective Execution and Output
  • Effective Negotiation Skills: Applying the Different Styles of Negotiation for Everyday Application at Work
  • Productivity Plus: Purpose + Passion = High Performance
  • Lean Thinking and Management: Eliminating Waste and Adding Value
  • Conflict Management: A Win-Win Approach
  • DIGITAL TRANSFORMATION: Maximizing technology to enhance Customer Experience, improve Operational Efficiency, and expand Business Models
  • Finance for Line Managers: Analyzing Financial Reports for Business Decision Making
  • Tourism Marketing: Creating a Marketing Plan for your Tourism and Hospitality Business
  • Mindfulness in the Workplace: Improving your focus, creativity, and decision making
  • Full Stack Web Development: Acquire In-Demand Skills to Create an E-Commerce Website
  • Events Management: Techniques and Strategies on Planning and Launching Events
  • Crucial Conversations: How to deal with Power, Position and Authority
  • Handling Customer Complaints
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Social Media Analytics: Drive results to your business through a data-driven approach
  • Getting Things Done: The Power of Execution
  • Leadership Excellence in Challenging Times: Future-proofing your Organization
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance (CEBU)
  • Strategic Key Account Management: Planning and Implementing Dynamic Account Strategies
  • Design Thinking for Innovation: Techniques and Processes to Create User-focused Solutions in the Workplace
  • Simplified Tax Compliance for SMEs: Applying Best Practices and Approaches
  • Coding for Beginners: Explore a New Career in Programming
  • Present! - A Mindfulness Workshop for kids to improve focus and creativity
  • Chill Out: A Mindfulness Workshop for Teens to pay attention to current state of emotions
  • Effective Visual Communication: Create Compelling Content
  • Handling Conflicts in the Workplace: Building Trust and Sensitivity
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution (CEBU)
  • Speaking with Confidence: Overcoming Anxiety in Public Speaking
  • Photoshop for Beginners: Creating Artwork For Online and Print Materials
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution
  • Selling to Managing: Making the Leap from Individual Performer to Sales Leader
  • Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Highest and Best Use of Properties: Determining the Best Use and Highest Value for Maximum Profit
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions (CEBU)
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact (CEBU)
  • Developing Content & Building Connections with Media
  • Basic Selling: From Tactical to Strategic Selling
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • eLearning Instructional Design & Development Certification Workshop
    • UPCOMING COURSES

    CONTACT US

    Company Name:

    First Name:

    Last Name:

    Contact Number:

    Email Address:

    Message:

    ₱ 5,900.00

    The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture

    Why join the workshop?

    A palpable ROI when you generate and sustain a culture of customer service: is it a myth? Experts have been debating the impact of service for years prior to agreeing that, yes, there is a significant contribution to the bottom line. Consequently, there is also a negative effect if you have lousy service. This applies to a business and to the goodwill associated with a person.

    This program is the third in our Customer Service Series - other workshops include:

    • Handling Customer Complaints: Communicate and Connect With Your Customers!
    • Customer Service Recovery: Win Back and Improve Customer Relationships!

    Objectives:

    This highly-interactive workshop aims to enable participants to:

     

    • Understand why mindsets need to be altered in order to be more successful

    • Discover why customer behaviour needs to be considered in managing or running businesses

    • Learn what the business and personal costs are with regard to customer behaviour

    • Appreciate and implement scientific tools to enhance relationships with peers, superiors, and customers

    • Comprehend the variables and come up with an approximate return-on-investment of having a culture of excellence

    • Acquire the knowledge to increase productivity and profitability through time and practice

    Who Should Attend:

    The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.

    Outline:

    Some of the topics that this hands-on workshop will tackle include:

     

    • Customer behaviours and their effects on business

    • Success variables tied to service

    • The new customer costs

    • Financial implications of customer behaviours

    • Boosting profitability and saving on existing customers

    • Calculating returns on investments

    Course Schedule:

    Jul 28 - 28, 2017

    View Speaker

    Mar 14, 2017

    Mar 14, 2017

    Jun 12, 2017

    Jun 12, 2017

    Jul 28, 2017

    Jul 28, 2017

    Dec 07, 2017

    Dec 07, 2017

    Jan 05, 2018

    Jan 05, 2018

    Feb 23, 2018

    Feb 23, 2018

    Jun 04, 2018

    Jun 04, 2018

    Jul 08, 2018

    Jul 08, 2018

    Taylah Taylah Sep 20, 2018

    You have got to be kidding me if you wouldn't give your left nut to play some of the games we grew up with on the Commodore. Long story short, when I was young, in the 80's, I wanted so badly to own every game made so I wouldn't have to choose from the same old gifted ones over and over. I semi-vowed that one day I would have every game to play someday, be that guy on the block that had all of them. Can you imagine your friend asking you which games do you had back then and being able to say, all of em. Neither you or I ever did obviously. I did wonder what'd it would be like to have an endless choice of games to play though, I remember playing it out through my head as to how cool that would have been. Today, at 44 years old, I finally have a CD that has every Commodore game on it, with an emulator so you can play all of them on your PC, so, I burnt it to a CDR. So I ask you one question, would you want access to something like that? Every Commodore 64 game that you could be playing as soon as you have this CD? With all the money we burn on coffee and bullsh!t we do today, you deserve to have this disc. I spent years getting all of these games and there is NO reason you can't have it. I have a list of every game on it if you want to see the list, just email me and ask me for it, but I can assure you it has ALL OF THEM. It was a mission :-). I don't want to hog my treasure, it's your's too. Email me back if you want to see the list, there's close to 18k games on it so if you're wondering if you're favorites are on there, the answer is yes but try me, ask for the list and I'll send it. If you want to see where to download it email me back, I'll send you details on that too. Just email me at info@iwantthat.today or hit me up in realtime chat at https://goo.gl/u2ZAzG and be sure and include your email address if Im not availble so I can email you the link. Again remember to put your email in there if I'm not around and I'll show you how I can send you the CD. Happy Old School Gaming !!! :-) Brian C64

    Feb 03, 2019

    Feb 03, 2019