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₱ 5,900.00
The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
Why join the workshop?
A palpable ROI when you generate and sustain a culture of customer service: is it a myth? Experts have been debating the impact of service for years prior to agreeing that, yes, there is a significant contribution to the bottom line. Consequently, there is also a negative effect if you have lousy service. This applies to a business and to the goodwill associated with a person.
This program is the third in our Customer Service Series - other workshops include:
- Handling Customer Complaints: Communicate and Connect With Your Customers!
- Customer Service Recovery: Win Back and Improve Customer Relationships!
Objectives:
This highly-interactive workshop aims to enable participants to:
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Understand why mindsets need to be altered in order to be more successful
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Discover why customer behaviour needs to be considered in managing or running businesses
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Learn what the business and personal costs are with regard to customer behaviour
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Appreciate and implement scientific tools to enhance relationships with peers, superiors, and customers
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Comprehend the variables and come up with an approximate return-on-investment of having a culture of excellence
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Acquire the knowledge to increase productivity and profitability through time and practice
Who Should Attend:
The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.
Outline:
Some of the topics that this hands-on workshop will tackle include:
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Customer behaviours and their effects on business
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Success variables tied to service
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The new customer costs
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Financial implications of customer behaviours
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Boosting profitability and saving on existing customers
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Calculating returns on investments
Course Schedule:
Jul 28 - 28, 2017