• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale
  • Strategies in Writing: How to Write Lean, Fast, and Viral
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    ₱ 5,900.00

    The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture


    Why join the workshop?

    A palpable ROI when you generate and sustain a culture of customer service: is it a myth? Experts have been debating the impact of service for years prior to agreeing that, yes, there is a significant contribution to the bottom line. Consequently, there is also a negative effect if you have lousy service. This applies to a business and to the goodwill associated with a person.

    This program is the third in our Customer Service Series - other workshops include:

    • Handling Customer Complaints: Communicate and Connect With Your Customers!
    • Customer Service Recovery: Win Back and Improve Customer Relationships!


    Objectives:

    This highly-interactive workshop aims to enable participants to:

     

    • Understand why mindsets need to be altered in order to be more successful

    • Discover why customer behaviour needs to be considered in managing or running businesses

    • Learn what the business and personal costs are with regard to customer behaviour

    • Appreciate and implement scientific tools to enhance relationships with peers, superiors, and customers

    • Comprehend the variables and come up with an approximate return-on-investment of having a culture of excellence

    • Acquire the knowledge to increase productivity and profitability through time and practice


    Who Should Attend:

    The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.


    Outline:

    Some of the topics that this hands-on workshop will tackle include:

     

    • Customer behaviours and their effects on business

    • Success variables tied to service

    • The new customer costs

    • Financial implications of customer behaviours

    • Boosting profitability and saving on existing customers

    • Calculating returns on investments


    Course Schedule:

    Jul 28 - 28, 2017


    Mar 14, 2017


    Mar 14, 2017


    Jun 12, 2017


    Jun 12, 2017


    Jul 28, 2017


    Jul 28, 2017


    Dec 07, 2017


    Dec 07, 2017


    Jan 05, 2018


    Jan 05, 2018