Why join the workshop?
A palpable ROI when you generate and sustain a culture of customer service: is it a myth? Experts have been debating the impact of service for years prior to agreeing that, yes, there is a significant contribution to the bottom line. Consequently, there is also a negative effect if you have lousy service. This applies to a business and to the goodwill associated with a person.
This program is the third in our Customer Service Series - other workshops include:
- Handling Customer Complaints: Communicate and Connect With Your Customers!
- Customer Service Recovery: Win Back and Improve Customer Relationships!
This highly-interactive workshop aims to enable participants to:
Understand why mindsets need to be altered in order to be more successful
Discover why customer behaviour needs to be considered in managing or running businesses
Learn what the business and personal costs are with regard to customer behaviour
Appreciate and implement scientific tools to enhance relationships with peers, superiors, and customers
Comprehend the variables and come up with an approximate return-on-investment of having a culture of excellence
Acquire the knowledge to increase productivity and profitability through time and practice
Who Should Attend:
The workshop is highly recommended for team leaders, department heads and supervisors, customer service representatives and managers, sales and account executives, sales managers, freelance professionals, and entrepreneurs.
Some of the topics that this hands-on workshop will tackle include:
Customer behaviours and their effects on business
Success variables tied to service
The new customer costs
Financial implications of customer behaviours
Boosting profitability and saving on existing customers
Calculating returns on investments
Nov 22 - 22, 2016