Why join the workshop?
This workshop will guide the participants in the proper documentation of business/operating guidelines and procedures together with its equivalent process map. This will help companies to document processes effectively leading to consistency of execution and outputs translating to a higher level of customer satisfaction. The workshop will include a session on process analysis to guide the participants in identifying value add and non-value add activities to support process improvement.
At the end of this highly-interactive workshop, participants will be able to:
Effectively create business guidelines and process documentations
Create process flow charts
Identify value add and non-value add activities
Conduct basic process improvement activity
Who Should Attend:
The workshop is ideal for managers and staff who are involved in process documentation and analysis. Professionals who wish to understand proper documentation business/operating guidelines and procedures are highly encouraged to attend.
More specifically, this hands-on workshop will cover the following topics:
What is a process
Key elements of a process
a.) Linear Process Map
b.) Functional Deployment Map
Process analysis and improvement
*Program fee is PHP 5,900 + VAT
Sep 4 - 4, 2012