Why join the workshop?
Authored by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, Crucial Conversations: Tools for Talking When Stakes are High discusses how to handle disagreements and high-stakes communication. It is written on the premise that when you are stuck in any situation–whether it’s at home or work–there is a crucial conversation keeping you from accomplishing the desired results. If you can learn to speak up in these crucial moments effectively, then you can accomplish the results you are after.
The book is a product of the authors’ efforts to study successful communicators over a period of 25 years; the conclusion being that what typically sets them apart from the rest of the pack was their ability to deal with crucial conversations. They possess a skill-set that is easy to learn and allows them to face any situation with nearly anybody–no matter what power, position, or authority.
This one-day session explores the framework featured in Crucial Conversations: Tools for Talking When Stakes are High, and discusses with participants the various situations and opportunities for real-life application.
This highly interactive workshop will enable participants to:
Define a crucial conversation and articulate its importance
Look at the process of dialogue and reflect on where they normally make the wrong choices
Explore reasons why people do not feel safe in a conversation and discuss ways to make the environment safer
Learn strategies on how to keep the conversation, even when the feelings of anger, fear, or pain start to come
Learn the different ways to come to an agreement and how to document these agreements so that they are actually done
Who Should Attend:
Supervisors and managers who constantly communicate with other departments, with clients and suppliers. This is also beneficial to entrepreneurs and personnel who present and coordinate with executives and VIP clients.
More specifically, this hands-on workshop will cover the following topics:
What is a crucial conversation and why does it matter?
The power of dialogue
Focusing on what you really want
Creating and maintaining a safe environment
How to master your emotions
How to speak persuasively
How to listen
How to turn crucial conversations into actions and results
*Program fee is PHP 5,900 + VAT
Nov 5 - 5, 2019