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This two-day program aims to equip new supervisors and line managers with the effective and engaging communication skills to meet the demands of today’s business environment.
At the end of the course, participants will be able to:
Apply Interpersonal Communication Keys to Effective Leadership
Execute the Process of Effective Communication
Identify and Overcome the Barriers to Communication
This series is designed to provide new and incoming supervisors and managers with all the tools and the right skillsets to jump-start their supervisory/management careers. They will be given specialised instruction and guidance, as well as an evaluation of their performance and progress through the program. The aim is to train high-potential candidates to become high-performance talents recognised and invaluable across their respective organisations.
The workshop is ideal for professionals who may be regularly required to communicate with others in an engaging or persuasive manner within the workplace setting, or basically anyone who wants to review and improve on their communication skills.
This highly-interactive program will be divided into 4 parts:
Part I: Understanding Behavioral Styles
Communication Physics: Identifying Action and Reaction Force Pairs
Part II: Start with Self Awareness
Owning Your Own: I Speak, React, and Affect others this Way
Keep the Other Person in Mind
Understanding Non-verbal Communication
Part III: Listening & Effectively Communicating
Desire a Win-Win Outcome
Practice Active & Empathic Listening Skills
Speak Assertively: Build and Preserve defined work boundaries
Part IV: Understand that Criticism leads to discover the unknown to self
Turn Criticism into Feedback Focused on Efficiency & Productivity
Send the Right Message to Reduce Work Stress
Apr 19 - 20, 2017