Why join the workshop?
This course provides conflict resolution training to equip participants with skills, knowledge and confidence to manage and turn around potentially negative situations in a clear, assertive and constructive manner.
At the end of this highly-interactive workshop, participants will be able to:
Maximize individual and team performance through identification of confrontation triggers and their role in managing conflicts
Identify styles in influencing others and managing conflicts, plus additional strategies in resolving conflict situations
Demonstrate skills in resolving conflicts
Identify a plan to apply and to enhance communication skills in the workplace to address existing conflicts
Who Should Attend:
The workshop is highly recommended for leaders, managers, and supervisors. Those individuals who are responsible for influencing productivity of their respective teams will find this program beneficial.
More specifically, this hands-on workshop will cover the following topics:
Strategies for handling conflicts in the workplace
Understanding conflict styles
Process in handling conflicts
Use of influence and assertive flairs
Conflict resolution case studies
Reflections and planning
Aug 31 - 31, 2018