• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
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  • Handling Customer Complaints: Communicate and Connect with your Customers
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  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
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    ₱ 5,900.00

    Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions


    Why join the workshop?

    Help your employees make better-quality decisions by engaging the way they use critical thinking to solve workplace challenges. Create more meaningful outputs by breaking down business opportunities into strategic opportunities. Improve presentation skills by delivering messages designed to persuade the audience with reason and logic.


    Objectives:

    This highly interactive workshop aims to enable participants to:

     

    • Learn critical thinking skills and tools to analyze problems better and identify root causes more accurately

    • Find better solutions to problems quicker and easier through a simplified problem solving process

    • Use proactive problem solving to keep problems from getting bigger

    • Apply appropriate decision-making frameworks, models, and tools to work-related challenges


    Who Should Attend:

     

    The workshop is ideal for professionals across all organisations and departments, from the functional level of junior executives to more senior managers.


    Outline:

    More specifically, this hands-on workshop will cover the following topics:

    • Critical thinking as the foundation skill

      • Hurdles to critical thinking, problem solving, and decision making

      • Assessing critical thinking in our organization

      • Critical thinking skills & tools

     

    • Proactive problem solving

      • Reactive vs. proactive problem solving

      • The problem solving process

      • Knowing the real score

      • Defining the finish line

      • Creating & executing the game plan

      • Characteristics of proactive problem solvers

     

    • Deliberate decision making

      • Problem solving vs. decision making

      • The 4 approaches to decision making

      • The deliberate decision making process

      • Identifying decision constraint factors & criteria

      • The 6 tools needed in deliberate decision making

      • Property communicating the decision


    Course Schedule:

    Sep 15 - 15, 2017


    Nov 25, 2016


    Nov 25, 2016


    Nov 27, 2016


    Nov 27, 2016


    Dec 15, 2016


    Dec 15, 2016


    Apr 14, 2017


    Apr 14, 2017


    May 13, 2017


    May 13, 2017


    Jun 11, 2017


    Jun 11, 2017


    Jun 12, 2017


    Jun 12, 2017