Change Management In The New Normal: How To Do It Right

There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that in today’s pandemic new normal of endless market disruptions and changes. We turned to Jun Famatigan, our resource person on leadership and management, to enlighten […]

Giving and Receiving Online Feedback

Feedback is the one corporate exercise that is hit or miss… mostly miss. Usually, there is a tendency on the part of the feedback giver to pass judgment instead of offering reflective insight. On the other hand, there is a tendency on the part of the receiver to make things personal, instead of viewing feedback […]

Social Media Management: A 2021 Update

2020 has set the whole world back. But with vaccines available, we can start rebuilding our lives and businesses in 2021—slowly, but surely. We need to be updated on the latest consumer trends in the digital world, and keep ourselves educated on this rapidly evolving market. According to research firms Hootsuite and We Are Social’s […]

Restore Your Team’s Confidence

Leaders can make or break your company during a crisis. The pandemic has exposed the remarkable difference between a true leader and a mediocre one. It is during crises when some leaders stand out and let their companies rise and thrive despite the challenges; while other leaders falter and let their companies sink with them. […]

Online customer journey: Ensure your target market finds you

by Glenn San Luis | Philippine Daily Inquirer This week we continue discussing a trend that became prevalent last year and continues to do so as we all adjust to the new normal: the migration online of a significant chunk of businesses. We asked Almie Borromeo, our resource person on online marketing, for her take […]

Agility for business recovery

by Glenn San Luis | Philippine Daily Inquirer As we are all aware, many small and medium businesses were affected by the pandemic. But with the arrival of vaccines, many are daring to plan for business recovery, which hopefully will be soon. We have heard the term “agile” as a possible framework or tool which […]

Client Relationship Management: Maintaining Clients in the New Normal

by Glenn San Luis It is important for businesses, in spite of the pandemic, to figure out ways to retain the loyalty of their customers, which translates to revenue retention, and sometimes, growth.  Customers sitting on unspent, delayed purchases wield significant power and thus it is important to identify and to keep these customers.  The […]