Delighting Customers in the New Normal
Nearly all customer-facing businesses would agree that today’s consumer is less patient and more demanding. And living in a time of pandemic has just exacerbated that further. And because consumers […]
Enterprise podcasting: 3 ways audio can build your brand
Podcasts are everywhere these days as the fastest-growing form of media. And with the accessibility of home recording devices, free services to upload one’s content, and a growing number of […]
Handling Conflicts in the Workplace
Potential conflicts are part of any social interaction or relationship, even in the workplace. Resolving them may come in different forms: engaging in unilateral decision-making by forcing, negotiating and attempting […]
Change Management In The New Normal: How To Do It Right
There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that […]
Giving and Receiving Online Feedback
Feedback is the one corporate exercise that is hit or miss… mostly miss. Usually, there is a tendency on the part of the feedback giver to pass judgment instead of […]
Social Media Management: A 2021 Update
2020 has set the whole world back. But with vaccines available, we can start rebuilding our lives and businesses in 2021—slowly, but surely. We need to be updated on the […]
Restore Your Team’s Confidence
Leaders can make or break your company during a crisis. The pandemic has exposed the remarkable difference between a true leader and a mediocre one. It is during crises when […]
Online customer journey: Ensure your target market finds you
by Glenn San Luis | Philippine Daily Inquirer This week we continue discussing a trend that became prevalent last year and continues to do so as we all adjust to […]
Agility for business recovery
by Glenn San Luis | Philippine Daily Inquirer As we are all aware, many small and medium businesses were affected by the pandemic. But with the arrival of vaccines, many […]
Client Relationship Management: Maintaining Clients in the New Normal
by Glenn San Luis It is important for businesses, in spite of the pandemic, to figure out ways to retain the loyalty of their customers, which translates to revenue retention, […]