Customer service for front-liners
To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said […]
Get Noticed: 7 Ways to Customize Your Online Marketing Campaigns
In today’s hyper-connected world, consumers are overwhelmed with marketing messages from various brands. To cut through the noise and truly connect with the target audience, personalization has become a key […]
Connect and engage with your Gen Z employees
Does interacting with your Generation Z employees feel like you’re trying to solve a complex puzzle?
If you want to understand these terms and relate with your Gen Z employees better, let’s ask our new resource person, Louie Lao, for his Gen Z glossary and for some tips that will help us not just understand them, but empower them as well. Here are his thoughts:
Change management: How to do it right
There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that […]
Delighting Customers in the New Normal
Nearly all customer-facing businesses would agree that today’s consumer is less patient and more demanding. And living in a time of pandemic has just exacerbated that further. And because consumers […]
Enterprise podcasting: 3 ways audio can build your brand
Podcasts are everywhere these days as the fastest-growing form of media. And with the accessibility of home recording devices, free services to upload one’s content, and a growing number of […]
Handling Conflicts in the Workplace
Potential conflicts are part of any social interaction or relationship, even in the workplace. Resolving them may come in different forms: engaging in unilateral decision-making by forcing, negotiating and attempting […]
Change Management In The New Normal: How To Do It Right
There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that […]
Giving and Receiving Online Feedback
Feedback is the one corporate exercise that is hit or miss… mostly miss. Usually, there is a tendency on the part of the feedback giver to pass judgment instead of […]
Social Media Management: A 2021 Update
2020 has set the whole world back. But with vaccines available, we can start rebuilding our lives and businesses in 2021—slowly, but surely. We need to be updated on the […]