Customer service for front-liners

To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said

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Connect and engage with your Gen Z employees

Does interacting with your Generation Z employees feel like you’re trying to solve a complex puzzle?

If you want to understand these terms and relate with your Gen Z employees better, let’s ask our new resource person, Louie Lao, for his Gen Z glossary and for some tips that will help us not just understand them, but empower them as well. Here are his thoughts:

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Change management: How to do it right

There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that

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