Delighting Customers in the New Normal

Nearly all customer-facing businesses would agree that today’s consumer is less patient and more demanding.  And living in a time of pandemic has just exacerbated that further. And because consumers

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Handling Conflicts in the Workplace

Potential conflicts are part of any social interaction or relationship, even in the workplace. Resolving them may come in different forms: engaging in unilateral decision-making by forcing, negotiating and attempting

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