Change Management In The New Normal: How To Do It Right

There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that […]
Giving and Receiving Online Feedback

Feedback is the one corporate exercise that is hit or miss… mostly miss. Usually, there is a tendency on the part of the feedback giver to pass judgment instead of […]
Social Media Management: A 2021 Update

2020 has set the whole world back. But with vaccines available, we can start rebuilding our lives and businesses in 2021—slowly, but surely. We need to be updated on the […]
Restore Your Team’s Confidence

Leaders can make or break your company during a crisis. The pandemic has exposed the remarkable difference between a true leader and a mediocre one. It is during crises when […]
Online customer journey: Ensure your target market finds you

by Glenn San Luis | Philippine Daily Inquirer This week we continue discussing a trend that became prevalent last year and continues to do so as we all adjust to […]
Agility for business recovery

by Glenn San Luis | Philippine Daily Inquirer As we are all aware, many small and medium businesses were affected by the pandemic. But with the arrival of vaccines, many […]
Client Relationship Management: Maintaining Clients in the New Normal

by Glenn San Luis It is important for businesses, in spite of the pandemic, to figure out ways to retain the loyalty of their customers, which translates to revenue retention, […]