Customer service for front-liners
To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said
Continuing the Inquirer legacy of integrity and empowerment,
the Academy aims to empower people through lifelong learning.
The Inquirer Academy is offering training programs and online courses
for individuals and corporate employees.
We are a center for continuing education to improve one’s skills or learn new areas of expertise.
The journey of lifelong learning starts with a choice that only you can make.
Lifelong learning will make you a better leader, a better employee, a better person.
Subscribe to our e-newsletter so you will be one of the first to know about our new courses and schedule.
By subscribing to our e-newsletter, you are hereby authorizing Inquirer Academy to collect and process the data herein. Your personal information is protected by RA 10173, and the Data Privacy Act of 2012.
To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said
In today’s hyper-connected world, consumers are overwhelmed with marketing messages from various brands. To cut through the noise and truly connect with the target audience, personalization has become a key
Does interacting with your Generation Z employees feel like you’re trying to solve a complex puzzle?
If you want to understand these terms and relate with your Gen Z employees better, let’s ask our new resource person, Louie Lao, for his Gen Z glossary and for some tips that will help us not just understand them, but empower them as well. Here are his thoughts:
There is a well-regarded article in Harvard Business Review by Robert H. Schaffer which defines and states that all management is change management. We can certainly observe and experience that
To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said
Nearly all customer-facing businesses would agree that today’s consumer is less patient and more demanding. And living in a time of pandemic has just exacerbated that further. And because consumers
Podcasts are everywhere these days as the fastest-growing form of media. And with the accessibility of home recording devices, free services to upload one’s content, and a growing number of
Potential conflicts are part of any social interaction or relationship, even in the workplace. Resolving them may come in different forms: engaging in unilateral decision-making by forcing, negotiating and attempting