Why join this face-to-face workshop?
A customer is an important person. Oftentimes though we forget, and then clients/ customers are regarded as interruptions. Clients are at a loss as to whom to approach, while some front liners do not care. This needs to be corrected.
Hence, by the end of the workshop, the participants shall correct this mindset and realize the relevance and rewards that good customer service brings.
The workshop will provide the knowledge and skills required to increase customer satisfaction.
At the end of the program, the participants would:
- Own up to the role of being a CUSTOMER SERVICE front liner
- Know what defines a PROFESSIONAL and EFFECTIVE client centric – Customer Service frontliner
- Value his/ her contribution to the organization’s goals
- Understand how customers would want to be treated and communicated
Gain the ability to make the customers choose the participants’ institution over the competition.
Methodology
- The workshop will be conducted face-to-face. The workshop will include lectures, and written activities as an assurance of learning.
- Class size will be limited to a maximum of 20 participants.