CUSTOMER EXPERIECE
Upcoming Workshop
Excellent Customer Service: Professionalism and Effectiveness as a Customer-centric Frontliner
NOVEMBER 15 - 16, 2023
This virtual workshop will provide the knowledge and skills you need in order to increase customer satisfaction and for you to gain professionalism and effectiveness in being a client-centric frontliner.
The schedule will soon be announced.
Excellent Customer Service: Professionalism and Effectiveness as a Customer-centric Frontliner
NOVEMBER 15 - 16, 2023
This virtual workshop will provide the knowledge and skills you need in order to increase customer satisfaction and for you to gain professionalism and effectiveness in being a client-centric frontliner.
Other Workshops Available
Grammar Review for Business Writing: Correcting Common Mistakes for Better Communication
Be able to identify common grammar mistakes Filipino professionals do when drafting an email, letter or any document. This virtual workshop will help you understand important grammar rules to be able to create emails and other written materials that are clear and correct. You will also learn how to evaluate your own writing and identify what needs to be improved.
Giving and Receiving Feedback: Facilitating Crucial Conversations that Promote Productivity and Growth
Express yourself with confidence and eloquence when giving feedback to your team and peers in the workplace. This virtual workshop will teach you how to effectively handle crucial conversations in order to move forward and accomplish your desired result that leads to your own and the organization's productivity and growth.
Excellent Customer Service: Professionalism and Effectiveness as a Customer-centric Frontliner
This virtual workshop will provide the knowledge and skills you need in order to increase customer satisfaction and for you to gain professionalism and effectiveness in being a client-centric frontliner.
Authentic Conversations: Getting Comfortable with Important and Meaningful Conversations
This virtual workshop will enable you to learn ways to interact and connect with one another on a one-on-one or group basis. It will also help you practice expressing one’s thoughts and feelings and boost one’s self-confidence!
Handling Customer Complaints: Understanding and Responding to Different Customer Behavior
This virtual workshop will help you acquire a customer-centric mindset and adopt service quality standards for you to effectively manage customer relationships, understand their behavior and responses, and proactively solve their concerns!
Delighting Customers in the New Normal: From Handling Customer Complaints to Winning them for Life
Know how to build an excellent customer service experience with the right approach and strategies! This facilitator-led virtual workshop will help you learn how to effectively communicate and handle customer complaints in order to win, serve and keep them.
Other Workshops Available
Handling Customer Complaints: Understanding and Responding to Different Customer Behavior
This virtual workshop will help you acquire a customer-centric mindset and adopt service quality standards for you to effectively manage customer relationships, understand their behavior and responses, and proactively solve their concerns!
Delighting Customers in the New Normal: From Handling Customer Complaints to Winning them for Life
Know how to build an excellent customer service experience with the right approach and strategies! This facilitator-led virtual workshop will help you learn how to effectively communicate and handle customer complaints in order to win, serve and keep them.
The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
Discover why customer behaviour needs to be considered in managing or running businesses. This workshop will help you learn what the business and personal costs are with regard to customer behaviour. It will also teach you how to appreciate and implement tools to enhance relationships with peers, superiors, and customers, and acquire the knowledge to increase productivity and profitability through time and practice.
Excellent Customer Service: Professionalism and Effectiveness as a Customer-centric Frontliner
This virtual workshop will provide the knowledge and skills you need in order to increase customer satisfaction and for you to gain professionalism and effectiveness in being a client-centric frontliner.
Customer Service Recovery: Win Back Customers and Keep Them for Good
This highly-interactive workshop aims to enable participants to (1) understand that they are integral in creating delightful customer experiences, (2) learn the steps and tips on how to win clients back and establish stronger relationships, (3) enhance overall customer experience that will lead to generating and sustaining goodwill, (4) acquire the knowledge to increase productivity and profitability through time and practice, and (5) develop relevant yet simple strategies to win their customers back.
Client Relationship Management: Handling and Maintaining Clients in the New Normal
Be equipped with the knowledge you need in order to identify what will satisfy your customers in the new business environment, including how to confidently handle difficult clients with the goal of maintaining your relationship. This workshop will be beneficial for sales and marketing people or anyone who aims to understand and integrate the art of establishing a productive relationship with your customers.
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