CUSTOMER EXPERIECE

Upcoming Virtual Workshop

Delighting Customers in the New Normal: From Handling Customer Complaints to Winning them for Life


JUNE 21 - 22, 2022
Facilitator: Jinggay Gallardo

Know how to build an excellent customer service experience with the right approach and strategies! This facilitator-led virtual workshop will help you learn how to effectively communicate and handle customer complaints in order to win, serve and keep them.

Delighting Customers in the New Normal: From Handling Customer Complaints to Winning them for Life


JUNE 21 - 22, 2022
Facilitator: Jinggay Gallardo

Know how to build an excellent customer service experience with the right approach and strategies! This facilitator-led virtual workshop will help you learn how to effectively communicate and handle customer complaints in order to win, serve and keep them.

Other Virtual Workshops Available

Grammar Review for Business Writing: Correcting Common Mistakes for Better Communication

Be able to identify common grammar mistakes Filipino professionals do when drafting an email, letter or any document. This virtual workshop will help you understand important grammar rules to be able to create emails and other written materials that are clear and correct. You will also learn how to evaluate your own writing and identify what needs to be improved.

Giving and Receiving Feedback: Facilitating Crucial Conversations that Promote Productivity and Growth

Express yourself with confidence and eloquence when giving feedback to your team and peers in the workplace. This virtual workshop will teach you how to effectively handle crucial conversations in order to move forward and accomplish your desired result that leads to your own and the organization's productivity and growth.

Handling Conflicts in the Workplace: Building Trust and Sensitivity

Managing conflict is a difficult task and conflicts are inevitable in the workplace. Oftentimes it's our attitude towards conflict that determines success. This facilitator-led virtual workshop will help you manage conflicts through self-improvement by understanding and identifying different conflict management styles!

Authentic Conversations: Getting Comfortable with Important and Meaningful Conversations

This virtual workshop will enable you to learn ways to interact and connect with one another on a one-on-one or group basis. It will also help you practice expressing one’s thoughts and feelings and boost one’s self-confidence!

Other Virtual Workshops Available

Handling Customer Complaints: Understanding and Responding to Different Customer Behavior

This virtual workshop will help you acquire a customer-centric mindset and adopt service quality standards for you to effectively manage customer relationships, understand their behavior and responses, and proactively solve their concerns!

The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture

Discover why customer behaviour needs to be considered in managing or running businesses. This workshop will help you learn what the business and personal costs are with regard to customer behaviour. It will also teach you how to appreciate and implement tools to enhance relationships with peers, superiors, and customers, and acquire the knowledge to increase productivity and profitability through time and practice.

Customer Service Recovery: Win Back Customers and Keep Them for Good

This highly-interactive workshop aims to enable participants to (1) understand that they are integral in creating delightful customer experiences, (2) learn the steps and tips on how to win clients back and establish stronger relationships, (3) enhance overall customer experience that will lead to generating and sustaining goodwill, (4) acquire the knowledge to increase productivity and profitability through time and practice, and (5) develop relevant yet simple strategies to win their customers back.

Client Relationship Management: Handling and Maintaining Clients in the New Normal

Be equipped with the knowledge you need in order to identify what will satisfy your customers in the new business environment, including how to confidently handle difficult clients with the goal of maintaining your relationship. This workshop will be beneficial for sales and marketing people or anyone who aims to understand and integrate the art of establishing a productive relationship with your customers.

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