• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale
  • UPCOMING COURSES

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    INVESTING 101: FACTORS TO CONSIDER

    We are always told by our elders and mentors that we need to save and invest for our future, but where should one start? Even with all the investment options available, the temptation is to procrastinate and spend for something now. After all, yolo!

    We asked Carlo Cuevas, our resource person…

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    BACK TO SALES MANAGEMENT BASICS: 4 WAYS TO REINFORCE YOUR PERSONAL TOUCH

    For top management and HR professionals, the easiest “items” or positions to justify are, more often than not, sales related.

    The ROI of such roles is expected and assured, or so the thinking goes. But apart from product or service knowledge, sometimes the basics of effective selling…

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    TAX REFORM AND ITS IMPACT ON FILIPINOS’ POCKET, WALLET, WEALTH

    This week, we yield our column to our resource person for one of our continuing professional development courses (CPD), Mark Fajiculay, whose expertise is on tax management, audit and other accounting functions. He shares his thoughts and insights on the ongoing tax reform initiatives of the government:

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    THE BENEFITS OF A COACHING CULTURE

    Business owners and executives will always find ways for a return on their investments. And although most human resource practitioners recommend developing a coaching culture within an organization, there is concern about the costs and benefits that this would entail.

    We asked Dino Badilla,…

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    RELATIONSHIP MARKETING: TIPS TO IMPROVE AND ENHANCE LOYALTY

    On top of the wish list of most businesses is loyal customers. After all, their purchases translate into repeat business and referrals—a powerful engine for the growth of sales and profits. And brand marketers know that building and cultivating a relationship with clients transcends initial…

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    BUSINESS ETIQUETTE STILL MATTERS

    When you’re looking for ways to reach your customers, your most important asset is right in front of you—your people.

    They interact with your clients, either directly or indirectly. If they are willing to endorse a product or service professionally and sincerely, it speaks well…

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    CREATING A CULTURE OF OPERATIONAL EXCELLENCE

    On the wish list of many companies is to inculcate a culture of quality and excellence, involving all employees and all processes.

    But this is, of course, easier said than done. Where should we begin? And how do we sustain this, once established?

    We talked to Michael Sibayan, our resource…

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    IMPROVING WRITTEN AND SPOKEN BUSINESS COMMUNICATION

    English is part of the Philippine educational curriculum from preschool to university level. If you went to school in the Philippines, you should have been taught proper English usage and grammar. But many employers tell us that this is still an area for improvement for aspiring and new employees.

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    3 WAYS IFRS AND PFRS CAN HELP BUSINESS PERFORMANCE

    The common perception that auditors are only useful “after the fact,” is pervasive yet outdated.

    Increasingly, with international compliance a new reality for most corporations, the accounting profession is an indispensable partner in improving the business.

    We asked Marco…

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    HOW TO ENCOURAGE CRITICAL THINKING IN YOUR TEAM

    For managers and team leaders, one major challenge is how to transform their team members or subordinates from rote followers to critical thinkers. That is, for everyone to learn how to assess a situation and come up with solutions without having to consult with their superiors every single instance.

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    THREE WAYS AN AUDIT HELPS YOUR BUSINESS

    Typically, the mere mention of an audit raises anxiety levels in many employees, with their fear that there must be something wrong, that they may be wrong, or that they may have done wrong—an unnecessarily antagonistic view.

    However, ‘proper’ auditing has become a tool in…

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    5 COMMON MISCONCEPTIONS ABOUT MARKETING

    For those who are not in the profession, marketing seems exotic and expensive—filled with “creative types” whose purpose seems to be to spend and spend.

    But marketing is key to most strategic initiatives.

    Any growth goal, from market expansion, product line extension,…

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    ENTERPRISE ARCHITECTURE FOR BEGINNERS

    It is a common notion that Enterprise Architecture (EA) focuses on Information Systems only. It rather focuses on the whole enterprise.

    EA connects the four pillars of the company: Business Architecture, Information Architecture, Application Architecture, and Technology Architecture.

    We…

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    WHY ACCOUNTANTS NEED TO KNOW STRATEGIC FINANCE

    One criticism of the accounting profession is that sometimes, it is too “tree-focused” and many would miss “the forest.”

    Some tend to just look at numbers as stand-alone, isolated and not integrated to enable a full or total picture of the organization’s financial…

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    EFFECTIVE BUILDING MANAGEMENT TEAM NEEDED

    We saw the rapid increase in the number of buildings and condominiums in the past years.

    The selection of a building is crucial to a company for it affects its image and productivity of employees. Thus, property management is important in business growth for both the developer and tenant.

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    3 WAYS TO HANDLE WORK-RELATED STRESS

    Most of us in the workplace have to cope with increasing workloads—with multiple deadlines and deliverables piling up.
    This can lead to everyone feeling overwhelmed and stressed.

    So what could we do to handle stress?

    We asked Dr. Didoy Lubaton, a physician who also devotes…

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    THREE EFFECTIVE WAYS TO MANAGE A MULTIGENERATIONAL WORKFORCE

    We have observed that millennials have their own unique traits, behaviors, priorities and their own set of work challenges. But older generations, who are more set in their ways, may be less accepting, even with the understanding that innovation, technology and change are inevitable to sustain progress.…

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    WRITING FOR TEENS: COMMUNICATING ACROSS MULTIMEDIA

    Do you have teens who love reading and writing, but you’re wondering what career options are available to them? Or perhaps you’re worried that their writing ability might not get them into the college of their choice? Or perhaps they’ve started a blog, and you’ve checked it…

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    CODING FOR KIDS: INVEST IN THE FUTURE TODAY

    We asked the team of MyCode for their insights on a new trend: Teaching coding to young kids, around 7-12 years old. While this might seem too young, others argue that all innovations of the future would depend on knowing how to code.

    As further proof, they asked us to think of the recent…

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    How to overcome your fear of MS Excel

    One course that we are always asked about, that is, if we have it in our lineup or not, is MS Excel. Gaining proficiency in this particular software seems to be a common concern for many employees—and not just for those whose main job is in finance or accounting. The challenge though is overcoming…

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    THOUGHTS ON CRAFTING A SOCIAL MEDIA STRATEGY

    Social media and its impact on today’s businesses can’t be overstated. But devising a strategic response to this disruptive technology/communication channel has proven tricky to many.

    We consulted with JV Rufino, Director for Mobile and Social of the Inquirer Group, for some of…

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    THREE WAYS MILLENNIALS CAN BE MORE EFFECTIVE COMMUNICATORS

    A significant challenge facing younger leaders is the shift to a more formal communication style.

    We know that millennials have spent most of their adult lives on social media, which usually translates to informal, emoji-filled missives.

    What would happen once they’d have to discipline…

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    TIPS ON HANDLING CUSTOMER COMPLAINTS

    On most days, some of our friends on our Facebook feed would complain about a customer service failure.

    One would think that all front liners would already know what to do, but the constant complaints indicate that this is not so, and that further training or orientation is required.

    Here…

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    SIX CHALLENGES TO PREPARE FOR A NEW LEADERSHIP ROLE

    As recently as perhaps 10 years ago, the journey from rank and file to a supervisory role usually took a few years. Most companies preferred their employees to learn on the job and were willing to wait for them to hone their talents and grow into a leadership role.

    But with the explosive growth…

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    GAME OF TRENDS: THREE WAYS TO INFLUENCE SOCIAL MEDIA

    Most companies today have digital marketing or social marketing departments.

    But with the viral and somewhat uncontrollable nature of social media, the key messages or even the brand image could be damaged by negative assertions or feedback.

    We spoke to Matikas Santos, Newslab Innovations…

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    THREE TIPS ON PRESENTING TO MILLENNIALS

    One challenge for Gen-X bosses and presenters is how to engage their millennial audience—and prevent a sea of uninterested faces looking at their smart phones while they’re talking.

    We asked Jose Paolo Alcantara, a learning consultant, course developer, trainor and college professor,…

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    WHY CRITICAL THINKING IS ESSENTIAL IN TODAY’S WORKPLACE

    A generation ago, a typical complaint about errant employees was a lack of common sense—“not as common,” the bosses would say.

    But with the rise of instantly available information (“just Google it”) the challenge has become how to sift through it all, and discerning…

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    THE IMPORTANCE OF CONTINUING EDUCATION

    Whenever I’m asked by younger professionals about what further studies they should take, I now always reply that it depends on their career goals.

    Maybe 10 years ago, I would have automatically responded that an MBA or Master’s Degree would be essential, but I no longer believe…

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    THE NEED TO LEARN PROFESSIONALISM, BUSINESS ETIQUETTE

    We still hear stories of employers complaining about employees who are unfamiliar with basic business etiquette, and who act and look unprofessional.

    Some blame the casual nature of youth culture, and their lack of face-to-face social interaction.

    We asked Miselle Borgonio, a certified…

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    ENGAGING YOUR CUSTOMERS THROUGH

    IF BUSINESSES wish to tap the ever-growing millennial market, it has become imperative to come up with content that will engage and possibly become viral on social media.

    This means typically, short videos that are amusing or noteworthy to the youth market.

    But how can brands ensure…

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    HOW BUSINESSES CAN TAKE ADVANTAGE OF SOCIAL MEDIA TRENDS

    Most companies today have digital marketing or social marketing departments.  But with the viral and somewhat uncontrollable nature of social media, the key messages or even the brand image could be damaged by negative assertions or feedback. In short, this has meant bad publicity that companies…

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    THE NEED TO REINFORCE PROFESSIONALISM IN THE WORKPLACE

    WE PREVIOUSLY thought that once young millennials enter the workforce, they would assimilate into the world of business seamlessly.

    But with the rise of BPOs and their more informal culture, plus mobile technology and casual fashion, companies are now struggling with maintaining an attitude…

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    LEADERSHIFT: MORE PERSPECTIVES

    OUR FAITHFUL readers may recall our column two weeks ago on preparing for the move from rank-and-file to supervisor.   We enumerated the various challenges and opportunities that the newly promoted would face.  For today, we interviewed Boris Joaquin, Chief Equipping Officer of Breakthrough…

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    MANAGING MILLENNIALS: CHALLENGES AND OPPORTUNITIES

    Let’s face it: for the next five years at least, any business hiring new talent will have to get used to dealing with millennials and their work styles.

    There are many stereotypes, such as  “always glued to their social media accounts” or “always dissatisfied and…

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    WHY ENGAGING PRESENTATIONS ARE CRUCIAL

    THE NOTION of speaking in front of an audience can strike fear into a lot of people, and this is why professionals who can engage people in meetings, assemblies, parties and other events are deemed admirable, intelligent and relatable.

    Delivering presentations in the business or corporate…

    Read More..

    THE IMPORTANCE OF PROFESSIONALISM AT WORK

    PROFESSIONALISM does not mean just wearing a suit, leading a team, or obtaining an advanced academic degree.

    It entails expressing the values of responsibility, integrity, excellence, and accountability, at all times, because all jobs across different industries will always require one thing…

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    ADVANTAGES OF EFFECTIVE PHOTOGRAPHY
    It has been said many times in advertising that content is king, but with so many messages being thrown at us every day, many important messages will inevitably get drowned out.

    Photographs are important not only for news, but also for business, especially…

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    DEVELOP AN ATTITUDE OF PROFESSIONALISM

    Over the course of our careers, most of us will move through different roles, with each emphasizing a different set of skills. However, across all jobs in all the different industries, one thing will always remain true: that a high degree of professionalism and ethical behavior is required to advance…

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    TELLING STORIES THROUGH EFFECTIVE PHOTOGRAPHY

    It has been said many times in advertising that content is king. With so many messages being communicated to us, many important messages inevitably get drowned out. A quick look through your social media newsfeeds would either reveal photographs that try to sell too much, or just a bunch of boring…

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    DO'S AND DON'TS OF EFFECTIVE CORPORATE COMMUNICATION

    THE ABILITY to effectively build relationships and communicate with the media is a valuable skill that every organization must develop and understand to be able to wield it effectively. The media can be an important ally to help inform the public of your unique products or services, your events and…

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    DON'T BE A VICTIM: AVOID ‘DEATH BY MEETING’ PHENOMENON

    Meetings are still a prevalent feature of corporate culture, particularly here in the Philippines.

    These gatherings are meant to open up structured avenues for the dynamic expression, transmission, and exchange of ideas, which if done right, can fast-track the successful achievement of business…

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    RELEVANCE OF SOCIAL MEDIA MANAGEMENT

    Businesses and brands today seek to reach their market or audience through social media, an increasingly vital touchpoint.

    As of the first quarter of 2016, the number of Filipinos with access to social media increased by 28 percent over the level seen the previous year.

    These active…

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    MILLENNIALS AND LEARNING PREFERENCES

    It is often cited that the median age of Filipinos is 23. This means that for the foreseeable future, most of the new hires and young professionals will be in this growing age group.

    This fact presents new challenges and opportunities, among them ensuring the proper training and development…

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    BUILDING A CULTURE OF CUSTOMER SERVICE

    The internet is rife with memes and listicles that provide examples of how “simple” customer service has either brought companies down to their knees or completely pulled them out of obscurity to enjoy their moment in the spotlight.

    These examples expose the sad truth that…

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    PRESENTATION SKILLS AND THEIR IMPORTANCE IN THE WORKPLACE

    The notion of speaking in front of an audience can strike fear into a lot of people, and this is why professionals who can engage people in meetings, assemblies, parties and other events are deemed admirable, intelligent and relatable.

    Delivering presentations in the business or corporate…

    Read More..

    EMPOWERING PEOPLE THROUGH CONTINUOUS LEARNING

    Employees and businessmen need to stay relevant with the times as the business environment is ever-changing, whether due to consumer trends, changes in regulations or technological advancements.

    With this, skills need to be continuously upgraded. Otherwise, one may be left behind in this fast-paced…

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    IS MEDIA A FRIEND IN BUSINESS?

    THE ABILITY to effectively communicate with media is a valuable skill that must be present in every organization.

    Media can be an ally to help inform the public of your uniqueness in the market, your events and advocacies that the public can participate in.

    However, though media is…

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    RESPONDING TO MEDIA AS A VALUABLE SKILL IN BUSINESS

    What would be an organization’s worst nightmare?

    A good candidate is seeing your reputation, which was built over many years, destroyed in just one day because of an accident or an incident resulting in major customer dissatisfaction.

    It is not just the situation itself that is…

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    WRITING WITH IMPACT

    Almost everyone in the workplace writes everyday, such as e-mails, memos, reports or proposals. With the many tasks that need to be done, writing can be a neglected skill especially when employees do so carelessly and hurriedly.

    Concise and error-free writing is essential in the workplace…

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    EFFECTIVE WRITING IN THE WORKPLACE

    Effective writing is an essential skill in the workplace. But many managers still complain about their subordinates’ subpar grammar and poor writing skills. Businesses believe that additional training is required to enable employees to communicate clearly and concisely.

    Ruel S.…

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    THE POWER OF MOBILE

    When the late Steve Jobs revealed the features of the first iPhone in 2007, the audience was amazed and excited—the applause when he demonstrated the capabilities of the multi-touch screen, and the collective shock when he clued the audience in, that one device could be a phone, Internet communicator,…

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    THE VALUE OF PHOTOGRAPHY IN BUSINESS

    With the availability of high quality smartphones and cameras nowadays, everyone can be a photographer.

    Photographs are important not only for news but for business as well, especially for use in social media and advertising.

    This thus makes the ability to take good photographs…

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    NEW ‘CORE INQUIRER’ COURSES AT INQUIRER ACADEMY

    The Inquirer Academy welcomes a new Executive Director for 2016, Daniel Glenn San Luis.  Glenn is a continuing education practitioner for over 10 years, and has an MBA from Kellogg/Northwestern University.

    Although he has been busy designing new courses and setting up a new strategic…

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    RESPONDING TO MEDIA DURING ISSUES AND CRISIS

    It takes years for a company to build a good reputation and mere seconds for it to be tarnished.

    This is especially true these days with the advent of social media, where anyone with an Internet connection can post a negative comment on a company, thus sullying its good reputation that…

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    A NEW GEM CALLED MOBILE MARKETING

    Mobile phones are everywhere and they are changing the way we live, work and play.

    This makes a mobile phone a powerful gadget that can also be used for marketing campaigns.

    Some company executives, however, still believe that mobile marketing simply involves sending a text…

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    SAVING YOUR REPUTATION IN THE MIDST OF CRISIS

    ROBERT de Niro’s character in the movie “Stardust” said, “Reputation, you know—a lifetime to build, seconds to destroy.”

    In the same vein, a company executive needs only 10 minutes to act and save his or her reputation if a crisis hits.

    This…

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