• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Effective Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing People Development: A Toolbox Session on Initiating and Managing Programs for Employees Satisfaction and Productivity
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
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  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
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  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Fundamentals of Coaching: Developing a Coaching Culture in your Organization
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  • Strategies in Digital Writing: How to Write Lean, Fast, and Viral
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  • Basic Macros and Visual Basic Application: Simplify and Execute Spreadsheet Tasks in just One Click
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  • Process Management: Documentation, Mapping, and Analysis - Improving Business Processes for Effective Execution and Output
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  • DIGITAL TRANSFORMATION: Maximizing technology to enhance Customer Experience, improve Operational Efficiency, and expand Business Models
  • Finance for Decision Making: A Course for Non-accountants to Understand the Accounting Cycle and Financial Reports
  • Tourism Marketing: Creating a Marketing Plan for your Tourism and Hospitality Business
  • Mindfulness in the Workplace: Improving your focus, creativity, and decision making
  • Full Stack Web Development: Acquire In-Demand Skills to Create an E-Commerce Website
  • Events Management: Techniques and Strategies on Planning and Launching Events
  • Crucial Conversations: How to deal with Power, Position and Authority
  • Handling Customer Complaints
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Review Class for CISI Exam: International Introduction to Securities and Investment
  • Social Media Analytics: Drive results to your business through a data-driven approach
  • Getting Things Done: The Power of Execution
  • Leadership Excellence in Challenging Times: Future-proofing your Organization
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance (CEBU)
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  • Handling Conflicts in the Workplace: Building Trust and Sensitivity
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution (CEBU)
  • Speaking with Confidence: Overcoming Anxiety in Public Speaking
  • Graphic Design Basics: Creating Artwork for Multiple Channels
  • Project Management Toolbox: Adopting the Mindset from Planning to Execution
  • Selling to Managing: Making the Leap from Individual Performer to Sales Leader
  • Create an Impactful Online Brand Image: Ensure a Connection with your Target Audience
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Highest and Best Use of Properties: Determining the Best Use and Highest Value for Maximum Profit
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions (CEBU)
  • Practical Labor Relations: Useful Advice and Tips on Employee Discipline
  • Effective CSR Programs: Planning and Executing Relevant Programs with Social Impact (CEBU)
  • MACE: Developing Content & Building Connections with Media - Ensure your Brand Image Internally and Externally
  • Basic Selling: From Tactical to Strategic Selling
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • eLearning Instructional Design & Development Certification Workshop
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  • Leading Digital and Culture Transformation: Unifying Technology and Culture for Impactful Change
  • Speaking with Confidence: Overcoming Anxiety in Public Speaking (CEBU)
  • Emotional Intelligence in Leadership: Knowing Yourself and Leading Your Team Effectively
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    BUSINESS COMMUNICATION STILL NEEDS IMPROVEMENT

    Although English is part of the Philippine educational curriculum from preschool to university level, many employers tell us that this is still an area for improvement for aspiring and new employees.

    We asked our resource person, Vina Vidal Vicente, to enumerate some of the most common errors in both written and spoken English, and enlighten us on some ways we could improve.

    Most common mistakes for English usage, whether written or spoken, include: the use of prepositions, specifically in, on, and at. These are very visual words, and need a lot of practice to use. Another is the misuse of “Filipinized” words such as “irregardless” or “for a while.”

    Correct usage needs to be taught and drilled. Still another frequent error is using object pronouns as subject pronouns, for example, “Me and Julie went shopping”. As the pronoun is used as a subject in the sentence, it should be changed to “Julie and I went shopping”.

     

    These are only a few of the very common slip ups made every day. Ways to remedy and improve are:

    1. Practice, and continuous learning. Read books and other materials in English. Listen to music, watch movies in English. Most importantly, use and practice the language as often as you can.

    2. Encourage your team members to speak their mind. This means providing support as they express their opinion on a project or an issue—even when it is not aligned with yours. This also encourages the use of English and enables them to practice and eventually, gain confidence.

    3. Give them constructive feedback. Impart useful and practical tips in a positive tone. This will help your employees and team members recall your corrections, without feeling embarrassed.

    Remember that when our employees gain confidence in their communication skills, the rewards could go beyond savings in time and effort.

    One of my former students told me that he used to consult with his superior every time he wrote an email reply to his clients. This resulted in long delays in response time.

    After taking a business writing course however, he gained enough confidence to craft replies himself and he sends them right away, thus impressing a client with his quick answers. The client then rewarded him with more sales. A win-win outcome for all involved.