• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • Basic Selling Program: Elevate your Sales Game with Tools and Techniques to close a sale
  • Strategies in Writing: How to Write Lean, Fast, and Viral


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    A significant challenge facing younger leaders is the shift to a more formal communication style.

    We know that millennials have spent most of their adult lives on social media, which usually translates to informal, emoji-filled missives.

    What would happen once they’d have to discipline members of their team, or worse, fire an employee?

    Somehow a text or chat message would seem inappropriate in this scenario.

    We asked Ruel de Vera, a Palanca award-winning writer, college professor and trainor for corporate employees, for his tips and insights on how millennials can improve on this aspect.

    1. Seek to be understood

    Good communication skills are second only to vision when it comes to being a leader. Before you can impress or inspire, you must be understood. You cannot ask people to follow you when they do not know what you stand for, what you plan to do and how you plan to do it. Whether through written text or spoken words, a leader must reach out and include others in his or her endeavor. The more followers understand what their leader is saying, the stronger the unit becomes.

    2. Adopt a mode of communication which suits your audience

    A leader must determine what manner or style is required to properly communicate with those they intend to lead. Some followers require unambiguous instructions laid out in print all at once. Others require counseling through continuous communication. A good leader is able to toggle from one mode of communication to another.

    3. Maintain a formal tone, even on chat apps

    Messaging apps are perceived as informal, but they can be as formal as you want them to be.

    They can be very useful for the workplace—everyone gets the messages right away, you can see each other’s responses and the conversations are saved.

    The important thing is to maintain a formal tone even when using the messaging apps, remembering to use corrected grammar, spelling, punctuation and capitalization at all times.

    Are there other tips that you think would help millennials? Let us know!

    The Inquirer Academy is offering a workshop entitled “Effective Writing: The Basics Reviewed” on March 20 to 21 to be facilitated by Ruel De Vera. The workshop is for professionals who wants to improve their grammar and writing skills in order to present a truly professional and competent image.

    To help your supervisors improve the way they communicate to their colleagues, bosses and clients, they can enroll in the upcoming module of the Supervisory Essentials Training series entitled “The Leader as an Effective Communicator.” The workshop will be held on April 20 to 21, 2017.