• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • Customer Service Recovery: Win Back Customers and Keep Them for Good!
  • Principles of Creative Video Production: How to Produce Interesting, Compelling, and Viral Videos
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking and Decision Making in the Workplace: Analyze and Implement Effective Solutions
  • The R.O.I. on a Customer Service Mindset: Reaping the Benefits of a Customer Service Culture
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
  • PHONETOGRAPHY: Explore, Create, & Inspire using your Smartphone
  • Supervisory Essentials Training: Leader as an Effective Communicator
  • MS EXCEL MADE SIMPLE: Beginners Guide to Basic Excel
  • CODING FOR KIDS (PART 1): Enhancing Creativity & Critical Thinking
  • ADVANCED MS EXCEL: Optimize its Functions to Ease and Simplify Data-Driven Tasks
  • CREATE A STRESS - FREE SPACE: Managing Stress for a Happier and Healthier you
  • Building and Condo Management: Property & Facility Management, Leasing and Preventive Maintenance
  • Marketing 101: How Marketing is at the core of every growth strategy
  • Practical Enterprise Architecture
  • DIGITAL MARKETING MANAGEMENT: Native Advertising: Aligning Creative Thought Process and Storytelling with your Business Strategies
  • Essentials of Business Communication: Written and Oral Communication for Everyday Use
  • Business Etiquette 101: Professional Guide to Projecting the Best Image of your Company
  • Basic Quality Toolkit: Apply the 8 tools used to improve Productivity, Efficiency and Effectiveness
  • Relationship Marketing: Cultivating Customer Relationship for Long-term Growth
  • Exploring MS Powerpoint and Beyond: Interactive and Engaging Presentation Tools
  • Supervisors as Coaches: Developing a Coaching Culture in your Organization
  • UPCOMING COURSES

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    ₱ 5,900.00

    Essentials of Business Communication: Written and Oral Communication for Everyday Use


    Why join the workshop?

    This course teaches participants techniques like how to be logical, persuasive and to create a well-structured, diverse range of business documents in order to get their messages heard and deliver data in an informative way.

    This workshop has a strong focus on writing effective email and other business documents for better readability, ensuring your messages are communicated concisely and clearly.

    This course also reinforces the importance of assessing and engaging an audience, developing well-structured material, and delivering presentations in a clear and effective manner. Fear of public speaking and presentations can impair one’s career and, sometimes, one’s personal life. This fear, though, however common and crippling, can be conquered through learning and practice.


    Objectives:

    This highly-interactive workshop aims to:

    • Gain a better understanding of common spelling and grammar issues in business writing

    • Review basic concepts in sentence and paragraph construction

    • Learn to use email professionally and effectively

    • Master techniques to overcome nervousness and present with confidence

    • Deliver a professional and credible presentation


    Who Should Attend:

    The course is appropriate for young professionals or anyone seeking to learn about and develop their business communication skills.


    Outline:

    More specifically, this workshop will cover the following topics:

     

    A. Business writing

    1. Identifying your audience

    - Performing a needs analysis

    - Creating an audience profile

    - Identifying key questions and concerns

     

    2. Structuring sentences for effectiveness and readability

    - Parts of a sentence

    - Punctuation, spelling, and grammar

     

    3. Creating paragraphs with persuasive power

    - The basic parts

    - Organisation methods

     

    4. Writing office communication

    - The basic structure

    - Choosing a format

    - Writing the agenda

     

    B. Delivering presentations

    1. Being prepared

    - 24-hour checklist, etc

     

    2. Overcoming Nervousness

    - Physical relaxation techniques

    - Appearing confident in front of a crowd

     

    3. Delivering your Speech

    - Using visual aids

    - Checking the volume of your voice

    - Adjusting on the fly

    - Gauging whether breaks are required

    - Wrapping up and winding down

     

    4. Questions and Answers

    - Ground rules

    - Answering questions that sound like an attack

    - Dealing with complex question


    Course Schedule:

    Oct 25 - 25, 2017


    Oct 10, 2017


    Oct 10, 2017


    Oct 12, 2017


    Oct 12, 2017