• Essentials of Social Media Management: Amplify your Brand and Engage your Customers
  • Leading Effective Meetings: Optimizing your Time and Resources
  • Developing an Attitude of Professionalism: Values and Attitudes for Success
  • Effective Workload Management: Everyday Techniques to Get Things Done
  • LeaderShift Module 1: The Leader as a PEOPLE MANAGER: From Task to People Management
  • Multi-Generation Workforce Management: Bridging Work Styles across a Diverse Workforce
  • Project Management Skills for Everyday Tasks: Adopting the Mindset from Planning to Execution
  • LeaderShift Module 2: The Leader as a COMMUNICATOR: From Talking and Writing to Communicating
  • LeaderShift Module 3: The Leader as a PERFORMANCE COACH: From Performance Monitoring to Leading and Coaching
  • Handling Customer Complaints: Communicate and Connect with your Customers
  • CUSTOMER SERVICE SERIES 2: Customer Service Recovery: "Win Back Customers and Keep Them for Good!"
  • DIGITAL MEDIA MANAGEMENT SERIES 4: Principles of Creative Video Production: "How to produce interesting, compelling, and viral videos"
  • LeaderShift Module 4: The Leader as an INNOVATOR: From Typical to Critical Thinking
  • Critical Thinking in the Workplace: Analyze and Implement Effective Solutions
  • CUSTOMER SERVICE SERIES 3: The R.O.I. on a Customer Service Mindset: "Reaping the Benefits of a Customer Service Culture!"
  • Professional Image and Presence: Civility and Etiquette in the Modern Business Setting
  • Managing Employee Development: Creating Programs for Career Growth and Retention
  • Supervisory Essentials Training: From Task to People Management
  • Interactive & Engaging Presentation Skills: Applicable Tools & Techniques for your presentation
  • Sales Proficiency Training (SPRING): Methods and Techniques in Sales & Negotiation
  • Digital Marketing Toolbox: Using the Paid, Owned, and Earned Model
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    How to overcome your fear of MS Excel

    One course that we are always asked about, that is, if we have it in our lineup or not, is MS Excel. Gaining proficiency in this particular software seems to be a common concern for many employees—and not just for those whose main job is in finance or accounting. The challenge though is overcoming…

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    THOUGHTS ON CRAFTING A SOCIAL MEDIA STRATEGY

    Social media and its impact on today’s businesses can’t be overstated. But devising a strategic response to this disruptive technology/communication channel has proven tricky to many.

    We consulted with JV Rufino, Director for Mobile and Social of the Inquirer Group, for some of…

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    THREE WAYS MILLENNIALS CAN BE MORE EFFECTIVE COMMUNICATORS

    A significant challenge facing younger leaders is the shift to a more formal communication style.

    We know that millennials have spent most of their adult lives on social media, which usually translates to informal, emoji-filled missives.

    What would happen once they’d have to discipline…

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    TIPS ON HANDLING CUSTOMER COMPLAINTS

    On most days, some of our friends on our Facebook feed would complain about a customer service failure.

    One would think that all front liners would already know what to do, but the constant complaints indicate that this is not so, and that further training or orientation is required.

    Here…

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